PGA PGM 3.0 Level 2 Golf Ops| 549
Questions with 100% Correct Answers
the vision Core Values and mission statement of a golf facility should be developed concurrently
with establishing a facility wide business plan that concludes concrete goals and strategies for
meeting them. Correct Answer: True
Proper business planning and operations alignment directs that sufficient resources be identified
before strategies for achieving business objectives are developed. Correct Answer: False
What department is considered the core unit of most facilities? Correct Answer: The Golf
operation
What is one of the descriptive/directional elements of the facility's business that need to be in
place before the golf operation is defined? Correct Answer: facility type, geographic locale,
customer base, business objectives and goals, strategies
Policies and procedures are part of which support element of the golf operations organization?
Correct Answer: Systems
What is the most accurate description of the relationship between the facility's business plan and
the golf operation? Correct Answer: Alignment - the golf operation must correspond with the
facility's business plan.
What is the principal focus of golf operations? Correct Answer: providing high-quality playing
experiences and customer service in line with the core values, vision and mission of the
organization
Stakeholders, owners, and boards are positioned at the bottom of a traditional organization chart
(T/F) Correct Answer: False
From a functional perspective, a vendor is what kind of resource? Correct Answer: Financial
resource, they can extend credit and work out arrangements that are quite valuable for a Golf
Operation
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? Correct Answer: Involving and Supporting
What must exist for a facility to have a positive culture? Correct Answer: Communication and
openness to change
What would a typical organizational chart of a golf operation show? Correct Answer: Basic
responsibilities and the relationships between an operation's functional areas.
In what way is time related to other resources? Correct Answer: It must be reasonably accounted
for and allocated appropriately, and is tied to every other resource.
What is the most likely determinant of the complexity of a facility's organization chart? Correct
Answer: The size of the facility, the number of services offered to custome
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